AEREN — RETURN POLICY

30-Day Return Window

We offer a 30-day return window from the date of delivery.

To be eligible for a return:

• The item must be unused

• In original packaging

• In the same condition as received

Return Process

To initiate a return, please contact our support team at [support@aeren.com] with your order number.

Because orders are shipped from international fulfillment partners:

• Customers are responsible for return shipping costs

• We do not provide prepaid return labels

Refunds

Once your return is received and inspected, refunds will be issued to the original payment method within 5–10 business days.

Non-Returnable Items

Items showing signs of use, damage, or wear are not eligible for a refund.